Last updated: September 10, 2026

At MALAT, every order is personally prepared and carefully packed before it leaves us. We work with trusted shipping providers to deliver your MALAT pieces safely and reliably.

Order Processing

Once your order is placed, it is carefully reviewed and confirmed.

As part of the MALAT experience, Tasbeeha Qudsia, founder of MALAT, personally contacts customers after an order is placed to confirm the order and ensure that the details provided are correct.

After confirmation, your piece is personally inspected, carefully packed and prepared for dispatch.

We aim to process and dispatch orders as soon as reasonably possible after confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.

Shipping Within Pakistan

For deliveries within Pakistan, MALAT primarily ships through trusted local courier and postal services, including:

• Pakistan Post
• Leopards Courier

The shipping method may depend on the destination, availability and circumstances of the order.

Once your order has been dispatched, tracking information may be provided where available.

International Shipping

MALAT offers international shipping based on customer demand and destination.

Depending on the country and delivery requirements, international orders may be shipped through services such as:

• DHL
• Leopards Courier
• Other suitable international shipping services

The shipping provider may be selected according to the destination country, availability, reliability, shipping requirements and customer preference where possible.

If you have a preferred shipping provider or service, you may contact us before placing your order and we will do our best to accommodate your preference.

Shipping Costs

Shipping charges may vary depending on:

• Delivery destination.
• Package size and weight.
• Shipping provider.
• Shipping service selected.
• Domestic or international delivery.
• Customer's preferred shipping method.

The applicable shipping cost will be displayed at checkout where available.

For international orders where shipping arrangements need to be made separately, MALAT may contact the customer to confirm the available shipping options and applicable charges.

Customs, Duties and Taxes

For international orders, the destination country may charge customs duties, import taxes, VAT or other applicable fees.

These charges are determined by the destination country's authorities and are not controlled by MALAT.

Unless otherwise stated at checkout, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Customers are encouraged to check their country's import requirements before placing an international order.

Delivery Times

Delivery times vary depending on the destination and shipping provider.

Domestic deliveries within Pakistan and international deliveries may take different amounts of time depending on the selected service, destination, customs processing and other circumstances.

Any delivery timeframe provided by MALAT or a shipping provider is an estimate and is not a guaranteed delivery date.

International orders may take additional time due to customs clearance or local delivery procedures.

Tracking

Where tracking is available, tracking information will be provided to the customer after dispatch.

Once an order has been handed over to the relevant shipping provider, tracking and delivery updates are generally controlled by that provider.

MALAT will assist customers where reasonably possible if there is an issue with tracking or delivery.

Delays

MALAT carefully prepares every order, but delivery times can sometimes be affected by circumstances outside our control.

These may include:

• Courier delays.
• Postal delays.
• Weather conditions.
• Customs clearance.
• Public holidays.
• Transportation disruptions.
• Incorrect or incomplete delivery information.
• Events beyond the reasonable control of MALAT or the shipping provider.

We appreciate your patience in such circumstances and will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

• Full name.
• Delivery address.
• City and country.
• Phone number.
• Email address.

MALAT cannot be responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

Failed or Returned Deliveries

If a package cannot be delivered because of incorrect information, refusal to accept delivery, failure to collect the package or circumstances attributable to the customer, additional shipping charges may apply if the package needs to be resent.

Because MALAT pieces are produced in limited quantities and orders are personally prepared, a failed delivery does not automatically qualify for a refund or cancellation.

Any situation involving a failed or returned delivery will be reviewed individually.

Personal Preparation of Every Order

Every MALAT order receives personal attention before dispatch.

Tasbeeha Qudsia, founder of MALAT, personally inspects and packs each order, carefully monitoring the garment's stitching, construction and individual threads before it is sent to its owner.

Each order also includes a MALAT Certificate of Ownership and may include complimentary MALAT bookmarks and stickers as a small gesture from us.

We take these extra steps because we want every MALAT package to feel as considered as the piece inside it.

Contact

If you have questions about shipping, delivery options, international orders or your shipment, please contact us:

MALAT
Email: hello.malatonline@gmail.com
Email: tasbeeha.qudsia03@gmail.com
Phone: +92 315 4463644

For international customers, we recommend contacting us before placing your order if you have a specific shipping provider preference or need information about delivery to your country.

We will always do our best to find the most suitable shipping option for your MALAT piece.