Last updated: September 10, 2026

MALAT operates this website and online store to provide our customers with a carefully considered and curated shopping experience. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with MALAT, how we use that information, and the circumstances in which it may be shared with trusted service providers.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with MALAT, we may collect the following information:

• Contact information, including your name, email address, phone number, billing address and shipping address.
• Order information, including the products you purchase, order details, delivery information and transaction history.
• Account information, if you choose to create an account with us.
• Communications, including information you provide when you contact us regarding an order, product or other enquiry.
• Device and website information, including your IP address, browser type, device information and information about how you interact with our website.
• Cookie and similar technology information, which may help us understand how visitors use our website and improve your experience.

Payment Information

MALAT does not directly collect or store your complete credit card or debit card number, CVV, PIN or other full payment credentials.

Payments made through our website are processed securely through third-party payment gateways and payment service providers. Your payment information is provided directly to the relevant payment provider and is handled according to their own privacy policies and security practices.

MALAT may receive limited transaction information, such as payment confirmation, order amount, payment status and other information necessary to confirm and fulfil your order.

How We Collect Your Information

We may collect information:

• Directly from you when you place an order, create an account, subscribe to communications or contact us.
• Automatically when you browse or use our website through cookies and similar technologies.
• Through Shopify and other trusted service providers that help us operate our website, process orders, provide customer support and deliver products.
• Through payment providers, shipping providers and other service providers involved in completing your order.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Arrange delivery and shipping.
• Confirm payments and order status.
• Communicate with you about your orders and enquiries.
• Provide customer support.
• Improve our website, products and customer experience.
• Maintain the security of our website and help prevent fraud or misuse.
• Send marketing communications where you have chosen to receive them.
• Comply with applicable legal requirements.

We only use your information for legitimate business purposes and to provide the services you request from us.

How We Share Your Information

We may share relevant information with trusted third parties when necessary to operate MALAT and provide our services.

These may include:

• Shopify, which provides the platform on which our online store operates.
• Payment providers, which securely process payments made through our website.
• Shipping and delivery providers, where necessary to deliver your order.
• Technology and service providers that help us operate, maintain and improve our website.
• Legal or government authorities, where disclosure is required by applicable law.

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store and may process information relating to your use of our website and purchases.

Shopify and other third-party providers may process information in accordance with their own privacy policies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage and improve your shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from MALAT and have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any third-party website you choose to visit.

Children's Privacy

Our website is not intended for children below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

Security of Your Information

We take reasonable measures to protect the personal information we hold from unauthorized access, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, fulfil orders, maintain appropriate business records, comply with legal obligations, resolve disputes and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Ask questions about how your information is collected and used.
• Withdraw consent for certain marketing communications.

You may contact us using the details provided below if you would like to exercise an applicable privacy right.

We may need to verify your identity before processing certain requests.

Marketing Communications

If you choose to receive marketing communications from MALAT, we may contact you by email or other available communication methods regarding new collections, products, updates or other brand-related information.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

International Customers

If you access our website or purchase from MALAT from outside Pakistan, your information may be processed or stored in countries other than your own where our service providers operate.

By using our website and placing an order, you acknowledge that such processing may be necessary to provide our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy.

We encourage you to review this page periodically.

Contact MALAT

If you have any questions about this Privacy Policy, your personal information or how we handle your information, please contact us:

MALAT
Email: hello.malatonline@gmail.com
Email: tasbeeha.qudsia03@gmail.com
Phone: +92 315 4463644